Returns, Refunds & Cancellations
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Overview
We want customers to receive the artwork or digital design described in their order. Because we sell different types of products, the rules below vary for digital downloads, one-of-a-kind paintings, and made-to-order canvas prints. Nothing in this policy limits remedies required by applicable consumer law.
Digital downloads
Digital purchases are generally final after download access is provided because electronic files cannot be physically returned. If a purchased file is missing, corrupted, materially misdescribed, or inaccessible, contact us. We will work to provide the correct file or an appropriate remedy, including a refund where warranted or legally required.
Original paintings
Until a separate return arrangement is agreed in writing, please contact us before attempting to return an original painting. If an original arrives damaged, defective, or materially different from its listing, notify us promptly with photographs so we can arrange an appropriate remedy.
Made-to-order canvas prints
Canvas prints are made to order. We generally cannot accept returns or exchanges solely because a buyer changed their mind or selected the wrong size or color. If a print arrives damaged, defective, or incorrectly produced, contact us within 30 calendar days of delivery with the order number and clear photographs. We will review the issue and arrange a replacement or appropriate refund where warranted. Do not send the print back unless instructed.
Order cancellations
For digital orders, cancellation may no longer be possible once download access has been delivered. For physical orders, contact us as soon as possible. We will attempt to cancel an order that has not yet shipped or entered production, but cancellation cannot be guaranteed after fulfillment or made-to-order production begins. Any refund owed will be processed through the original payment channel where feasible.
Shipping damage, loss, and wrong items
For damaged shipments, keep the product and packaging until we advise you otherwise, and provide photographs. For lost, missing, or incorrect items, send your order number and relevant tracking information. We will investigate with the carrier or fulfillment partner and provide the remedy required by the circumstances and applicable law.
Refund processing
Approved refunds are submitted through the payment provider used at checkout. The time for funds to appear depends on that provider and your financial institution. We do not require customers to accept store credit instead of a refund where the law entitles them to a monetary refund.
How to request help
Contact [email protected] with your order number, product name, a description of the issue, and photos where relevant. Please do not send payment card numbers or other sensitive financial information by email.